i needed a water pump for my 1951 convertible.i called Dales number on friday june 28th it went to voice mail which was full. i have seen guys complaining on the forum and facebook they can not get a hold of Dale. i then emailed him that i needed a part. i thought well maybe it is hard to get a hold of him. i sent a email to a good friend in the club to see if he had a extra for sale. before my friend got back with me within 5 hours Dale emailed me and said he had the pump and would send it out the next morning. sat. morning Dale emailed and said part was on its way and i would have on monday. i received the promised part monday morning packaged very well with a bill inside. Dale said he gets a lot of robo calls thats why his voice mail is always full so email him is much better. how many business owners in todays world send you a invoice trusting you will pay them? thanks for the great part and more importantly the great service!